Web Hosting FAQ
(Frequently Asked Questions)
Acceptable Uses Policy
Web Hosting Related Questions
Domain Name Related Questions
What is virtual Web hosting?
We specialize in virtual Web hosting, which means that you can find a home for your Web
site on our high performance Web servers and establish your presence on the Internet with
your own unique domain name. This is a very intelligent and cost effective alternative to
hosting your own web site internally. Our shared hosting environment gives you the
benefits of high performance servers, high bandwidth connectivity that can grow
with your needs, pre-installed software, guaranteed reliability and around-the-clock
support, all at a small fraction of the cost of doing it yourself.
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Why doesn't each domain have it's own static IP address?
Because there is increasing concern about availability of numbers to service all the new domain names being registered. Most hosting companies are now using shared IP's in an effort to help minimize the number of IP's we use overall. There is a finite number of IP's available and when they are gone they are gone. There is work being done to update the IP system, but the Internet is growing faster than anyone anticipated and we must all do our part if we can.
Do you offer dial-up internet access?
No. Local Internet access will be necessary to maintain your Web site and retrieve your
e-mail. Because we provide only Web hosting, we do not have to maintain the hundreds of
modems necessary to provide dial-up service. This allows us to specialize in Web hosting
services, which means that we can provide you or your business with the most dynamic
hosting environment available anywhere.
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Can I upgrade my account ?
Yes. You can upgrade your account at any time. We will invoice you for the pro-rated
monthly charges and a setup fee may apply. Please e-mail your request to our sales
department and be sure to include your domain name. Some upgrades will require your site be moved to a new server. If so, we will contact you prior to the move.
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How do I transfer files to my Web site ?
Files can be transferred to the Web server via File Transport Protocol (FTP). Internet providers such as AOL, Compuserve, and Prodigy may
have a built-in FTP interface. We recommend WS FTP and provide a link to it from the FTP help page.
Microsoft FrontPage users can 'publish' their sites to our server and should not use
FTP.
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Will I have unlimited access to
update my pages ?
You have unlimited access via FTP or FrontPage 24-hours a day. As such, you can create
and maintain your Web pages on your own computer and upload files to your Web site at your
leisure.
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Can I use my account for commercial
purposes ?
Yes, you can use your account for commercial purposes. The World Wide Web has become a
most efficient and cost-effective means of making information available to the users of
the Internet community.
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Can I resell space within my own account ?
Yes. You can resell space within your account. However, you will be responsible for its
content and data transfer.If you are interested in acquiring multiple account passwords
for FTP access or set up sub-directories of your domain to have their own domain names contact us for reseller information..
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How long does it take to set up a new
account ?
Most accounts are set up and active within hours! Once an account is set up an
activation notice will be sent you via e-mail. You can begin uploading files to your new web site immediately thereafter.Transfers usually take a little longer.
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Do you back-up my website?
You are expected to keep copies of your website.
Domain Name Related Questions
Will I be able to access my domain name with
or without the 'www.'?
Yes, you will be able to access the domain name with or without the 'www.' in front.
For example, you can access the domain name "mydomain.com" by going to
"www.mydomain.com" as well as "mydomain.com".
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Do you handle domain
registration?
Yes, Simply select that on the order form.
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Can I transfer an existing domain name?
Yes. Whether you place an order by telephone or via our online order form, be sure to
specify that you are requesting a transfer and NOT a new domain. You
should keep the service at your present site while waiting for your domain name to
transfer. All e-mail and Web pages will still be accessed from your current site.
For a transfer, we will be happy to assist. There are too many registrants now to offer specific information here.
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How long does it take before my domain
name is active?
Once your domain name has been registered (or transferred,
if applicable), it may takea as long as 72 hours before it visible to all users of the
Internet. All Internet providers must update their records (DNS tables) to reflect new
site locations. This process is called propagation. There is nothing anyone can do the speed up the propagation process. It is a world-wide action that takes up to 72 hours to complete. Most likey your site will be visible sooner, bu t there are no guarantees. Your site will still be visible to YOU by using a address given to you at sign up.
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What is the fee for domain
registration ?
We will be happy to hande your name registration. The cost is $20.00 a year. There are no other fees assosociated with this service
See Domain Name Registration FAQ
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